top of page
FAQs
  • Where can I purchase your sauces?
    Our sauces are available for purchase online and at select independent retailers across Melbourne. Please refer to our Stockist List for locations and stay tuned for additional stockists coming soon.
  • How long will it take to receive my order?
    We aim to process and dispatch all orders within 1–3 business days for metropolitan areas. ​Please visit our shipping and returns page for more information.
  • How can I use your sauces? Do you offer any recipe ideas?
    Our sauces are made to be versatile-whether you're grilling meats, making burgers or adding a punch to vegies and salads. They can be used as a dipping sauce, topping or glaze for grilled meats and savoury pastries and more. For recipe inspiration, please visit our Recipe Section on the website for inspiration on using all our sauces, salts & rubs.
  • How should I store my sauces once opened?
    After opening, shake the bottle well and refrigerate. For optimal quality and flavour, we recommend consuming within 4 to 6 weeks. The sauce remains safe for use beyond this period.
  • What ingredients are in your sauces?
    The complete ingredient list is available on each product’s page.
  • Are there any preservatives in your sauces?
    Our sauces are free from preservatives, fillers, and artificial additives. We are committed to using only fresh, natural ingredients, ensuring you experience the authentic flavours in every bottle.
  • How do I find out if your products contain any allergens?
    All allergen information is clearly stated on our product labels and individual product webpages. For any specific concerns, please reach out to us through the contact form.
  • Are your bottles fully sustainable including the tamper seal?
    While our bottles use plastic tamper seals for food safety and shelf stability, we're continuously exploring alternative solutions that are both safe and sustainable. Our goal is to keep our products fresh and protected while reducing waste wherever possible.
  • What should I do if my sauce arrives damaged or broken?
    We take great care in packaging your order, but if your sauce arives damaged, please Contact Us within 1 day of delivery. Be sure to include your order number and a photo of the damaged item so we can resolve the issue as quickly as possible. Our team will assess the situation promptly and work towards a resolution.
  • Interested in stocking Maple Leaf Meats Signature Sauces?
    Complete the Contact Form under 'Stockists,' and our team will be in touch with more details.
  • Do you have a physical restaurant or only a food truck?
    We currently operate exclusively as a food truck. This allows us to bring our gourmet offerings directly to different locations and events.
  • What kind of food do you serve?
    Our menu features gourmet burgers, smoked wings, and pork ribs, crafted with quality ingredients and bold flavors. We also offer rotating specials to keep things fresh and exciting.
  • Do you offer vegetarian, vegan, or gluten-free options?
    At this time, we do not offer vegetarian, vegan, or gluten-free items. Due to the compact size of our food truck, we're limited in our ability to safely store and prepare separate options that meet these dietary needs without risk of cross-contamination. We truly appreciate your understanding.
  • How do I place an order?
    You can order directly at our food truck, or conveniently online via our platform: https://www.meandu.app/mapleleafmeats
  • Can I pre-order in advance for pickup?
    Yes, absolutely! Our online platform allows you to order ahead and choose a preferred pickup time to avoid the wait.
  • What forms of payment do you accept?
    We accept all major credit and debit cards, cash, and mobile payments including Apple Pay and Google Pay. Our goal is to make your checkout process as smooth and convenient as possible.
  • Do you have a loyalty program?
    Yes! Our online ordering platform, Me&You, features a loyalty program that rewards you for ordering with us. Visit their website to learn more about how it works.
  • Why should I subscribe to your community?
    By subscribing, you’ll be the first to hear about: New stockists and retail partners Product launches and menu additions Upcoming events, pop-ups, and collaborations It’s the best way to stay connected and enjoy exclusive perks from Maple Leaf Meats.
  • Will I be spammed if I subscribe to your updates?
    No, we respect your inbox. We send out a monthly or bi-monthly newsletter with updates, promotions, and special announcements—never spam.
  • Do you cater private events, parties, or corporate functions?
    Yes, we do! Whether it’s a birthday, office celebration, or a community event, we’d love to be part of it.
  • How do I book the food truck for an event?
    Simply send an inquiry via our Contact Page with your event details. A member of our customer service team will get back to you promptly to discuss availability and options.
bottom of page